Shipping & Returns
Last updated: 19 May 2025
Shipping disclaimer
By placing an order through the MÆNS website (www.maens.com), you agree to the shipping terms outlined below. MÆNS reserves the right to update or modify this policy at any time without prior notice. All changes will be posted on this page. It is the customer’s responsibility to review this information before placing an order.
Shipping Policy
We ship all orders with care from The Netherlands, using reliable services that include Track & Trace. Once your order is packed and shipped, you will receive a confirmation email with tracking details.
Shipping Rates:
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Netherlands: Free shipping
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Belgium & Germany: €9.00
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Rest of Europe: €12.00
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International (outside Europe): €18.00
We aim to dispatch all orders within 3–5 business days after confirmation of payment. Delivery times vary depending on location but generally fall within 2–10 working days.
Please ensure your shipping information is correct at checkout. MÆNS is not responsible for delays or delivery issues due to incorrect addresses or customs processing.
Shipping origin: All orders ship from The Netherlands
Processing time: 3–5 business days from payment confirmation
Delivery estimates: Vary by region (typically 2–10 working days)
Tracking: All packages include Track & Trace
Shipping rates by region: Free NL, €9 BE/DE, €12 EU, €18 international
Customs & duties: Customers are responsible for any applicable international customs fees
Lost or damaged packages: Contact hello@maens.com if something goes wrong
This Return and Refund Policy applies only to purchases made through the official MÆNS website (www.maens.com) and our Etsy shop. By placing an order, you agree to the terms outlined below. MÆNS reserves the right to update or modify this policy at any time without prior notice. All changes will be posted on this page.
Return and refund policy
We stand behind the quality and uniqueness of every curated frame. Because our eyewear is vintage or deadstock, each piece may show minor signs of age — this is part of its character and charm.
Returns & Exchanges
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We accept returns within 14 days of delivery.
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Items must be unused, in original condition, and returned with any included packaging or case.
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To start a return, please contact us at hello@maens.com with your order number and reason for return.
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Return shipping costs are the responsibility of the customer unless the return is due to an error on our side.
Non-Returnable Items
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Gift cards
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Items marked as final sale
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Customized or prescription lenses
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Digital downloads or PDF files (if applicable)
Refunds
Once we receive and inspect your return, you’ll be notified via email. Approved refunds will be processed to your original payment method within 7–10 business days.
What to include in the Refund Policy
Instructions on how to initiate a return
→ Email hello@maens.com with your order number and reason
Conditions for eligibility
→ Product must be unused, in original condition, and returned within 14 days
Timeframe for returns and refunds
→ 14 days to request; up to 10 business days to process refund
Return shipping responsibilities
→ Covered by the customer unless item is faulty or incorrect
Contact information